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Return Policy

Please read our return policy below.

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Thank you for shopping at TK Database Technologies. We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.


Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only sales priced items may be refunded, service items cannot be refunded.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.


    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, please use this form.


    Exempt Goods

    The following are exempt from refunds: Gift cards Some health and personal care items Partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 - 10 days.


    Late or missing refunds

    If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us using the form below.


    Shipping

    Please do not send the product back to the manufacturer. It must be sent to our return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


    Start your return process here

    Please use this form to contact us!

    Please send us your full name and phone number so we can contact you.

    Please type your message be as detail as possible.

    Available Hours

    Mon - Fri : 9:00am to 5:30pm
    Saturday : Closed.
    Sunday : Closed.

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